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Digital Customer Advisor - Energy

Bath, Somerset

Permanent

£24,000 - £24,000

282995A2

Digital Customer Advisor - Energy Bath to £24k p.a. depending on experience

You've worked in energy companies before, delivering exceptional service. Now you're ready to take your energy - and experience - to the next level. Or may we suggest a whole new planet?

THIS IS THE BUSINESS

Our client is the country's first app-only energy supplier. The really smart bit is that they deal only in clean, sustainable energy … and they're only just getting started. Their market-disrupting, consumer-focused digital energy model is designed specifically to meet the need for change in the energy sector.

They are creating a number of job opportunities for energetic Digital Customer Advisors excited about the potential. Communicating with customers across digital channels, you'll act as the voice of the company as you advise, guide, educate, engage and support your customers.

Our client is based in Bath, only a short walk from the railway station. Company benefits include private medical insurance, contributory pension scheme, unlimited holiday, life assurance, cycle to work scheme, season ticket loan and many more.

Part time and full time roles are available.

THIS IS YOU

If you're curious, a great communicator and committed to giving great customer service, then we should be talking. Previous experience in an energy company is a must-have, as is a passion about the purpose and mission of the business and an ability to work confidently, taking ownership of everything from queries to complaints.

Now is an exciting time to join as the company continues to grow at pace. Your role will evolve and diversify and you'll have every opportunity to influence and develop our proposition. On a daily basis you will:

  • deal efficiently with a full range of customer enquiries via digital channels
  • take in and assess customer feedback to continually improve our service
  • direct customers to relevant online support, seeking technical guidance as required
  • develop and maintain a comprehensive knowledge base of company products and services

If you wish to be considered for the role of Digital Customer Advisor, please send your CV quoting reference 282995A2.

WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK

ThreePeople advertises vacancies on behalf of clients. If your CV matches our clients requirements, we will forward your details to them to confirm your suitability. By applying for this role, you consent to the submission of your details for this purpose only. Any data processed will be used for recruitment purposes only and will be not be retained by ThreePeople for a period longer than 6 months.

Apply now