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Web Chat Specialist

Bath, Somerset

Permanent

£40,000 - £40,000

283067A1

Digital Customer Support / Knowledge, Information & Strategy / Web Chat Customer Experience / Know-how / Customer Response - where do your skillsets lie?

Bath based market-disrupting, consumer-focused digital energy company: to £40k+bens

The Role

Combining your career experience in the field of digital knowledge management and expertise, you will be responsible for the strategy and growth of the company's online web chat service, providing tools and processes to support company-wide knowledge sharing. Responsibilities include:

  • overseeing system and process development and improvements
  • ensuring ease of interface and use by customers / consumers
  • translating complex technical information into easily accessible format
  • driving continuous improvement and efficiency of business processes

The Company

Our client is a market-disrupting, consumer-focused digital energy company. It is a sustainable energy business with a conscience. Using smart technology and a shared customer community platform, it is building a consumer-focused technology business. Based in Bath, a 5 minute walk from the railway station, company benefits include private medical Insurance, contributory pension scheme, unlimited holiday, cycle to work scheme etc.

The Person

This is a developing and innovative role where you will have the scope to develop the company's web chat service offering, in line with the rapidly expanding customer base of this recent national 'start up' energy business.

Your experience will be from a digitally focused role within a customer service / customer response / call centre / contact centre environment, where you have managed an interface between online webchat services, technical support, helpdesk, customer feedback etc.

You will have specific knowledge from a technical or customer service & support environment, developing online chat, response and customer service products e.g. IMI Chat / IMI Bot.ai etc. With your innovative communication skills and ability to analyse and resolve problems, you may also have a passion for sustainable energy!

So if you have the energy for a challenging, exciting and varied role, please forward your CV quoting reference 283067A1.

WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK

Applications are invited with experience in: knowledge manager jobs bath ai IMI Bot online chat jobs webchat digital IMI Chat Bot.ai digital customer support knowledge jobs call centre jobs contact centre customer experience jobs know-how

ThreePeople advertises vacancies on behalf of clients. If your CV matches our clients requirements, we will forward your details to them to confirm your suitability. By applying for this role, you consent to the submission of your details for this purpose only. Any data processed will be used for recruitment purposes only and will be not be retained by ThreePeople for a period longer than 6 months.

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