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Online Community Coordinator / Digital Forum Specialist

Bath, Somerset

Permanent

£28,000 - £28,000

283162A

Online Community Coordinator Bath up to £28,000 p.a. + benefits d.o.e.

Digital Forum Specialist to create engaging content for market disrupting energy company in Bath

The Role

As Digital Content Coordinator you will be responsible for the maintenance & growth of the company's online community with over 16,000 members and increasing every day. You will have daily contact with online community members / consumers ensuring support is both clear and engaging. You will create informative content dealing with issues raised and maintaining reactive and proactive communication with consumers. The role involves:

  • welcoming new members / replying to threads
  • helping to grow a safe and supportive online community
  • reacting to urgent issues / service statuses / member generated flags
  • liaising on policy enforcement issues as required
  • maintaining community boards / threads / ideas / rewards scheme / FAQs etc.
  • supporting Marketing team with campaigns, advertising and promotions

The Company

Our client is a market-disrupting, consumer-focused digital energy company. It is a sustainable energy business with a conscience. Using smart technology and a shared customer community platform, they are building a future proof, consumer-focused, technology business. Based in Bath, only a 5 minute walk from the railway station. Company benefits include private medical insurance, contributory pension scheme, unlimited holiday, life assurance, cycle to work scheme.

The Person

As Online Community Coordinator / Digital Forum Specialist you will be organised, great at multi-tasking and brimming with enthusiasm. You'll be able to adapt to change and love doing things differently. You'll have the opportunity to help develop the company proposition with your knowledge of modern communication methods and natural sense of curiosity. A passion for sustainability and the environment is desirable, but if you are successful you'll soon be converted! You will have:

  • experience of digital and online communities
  • excellent writing and communication ability
  • knowledge management and sharing skills
  • ability to manage workload and changing priorities

If you wish to be considered for the role of Online Community Coordinator / Digital Content Executive, please forward your CV quoting reference 283162A.

WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK

Applications are invited with experience in: online community coordinator jobs digital content executive marketing customer service energy utilities community campaign Bath jobs

ThreePeople advertises vacancies on behalf of clients. If your CV matches our clients requirements, we will forward your details to them to confirm your suitability. By applying for this role, you consent to the submission of your details for this purpose only. Any data processed will be used for recruitment purposes only and will be not be retained by ThreePeople for a period longer than 6 months.

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