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Head of Client Services

Birmingham, West Midlands

Permanent

£50,000 - £60,000

293304A

Head of Client Services - Work Based Learning Field based £50k to £60k + benefits

Looking for a fast paced role in a target driven WBL environment? - then we need to talk

The Role

As Head of Client Services you will be responsible for managing and leading a customer accounts team within Work Based Learning (WBL) provision, delivering agreed business targets and developing excellent client relationships with customer service at the heart of all that the company does. Responsibilities include:

  • managing team performance / development through coaching, 121s and performance reviews
  • maintaining relationships with customers / business support teams / operational teams
  • analysing clients' training needs / developing solutions to maximise business opportunities
  • maximising client learner engagement while identifying / securing new business opportunities
  • supporting sales initiatives to increase lead and customer sales generation

The Company

Our client is one of the top performing and fastest growing training companies in the UK. With their success built upon tailored solutions to meet the specific needs of employers and employees, they serve a rapidly expanding customer base including Active Leisure, Hospitality and Retail sectors. Their dynamic growth is set to continue as they offer new training and employment programmes, focusing on the provision of Apprenticeships and commercial training for all.

The Person

As Head of Client Services you will have proven experience of managing a team of people within a target driven environment and of sales / business development and account management ideally in a learning / training / development organisation. Comfortable operating at management level with an ability to add commercial value you will have:

  • experience working in high demand environments, to targets and tight deadlines
  • a background in Active Leisure / Retail or Hospitality sectors
  • strong communication and self-motivation skills
  • excellent negotiation, commercial and influencing skills
  • ability to interpret / analyse / present data clearly and accurately
  • high levels of energy and enthusiasm

If you wish to be considered for the role of Head of Client Services, please forward your CV quoting reference 293304A.

WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK

Applications are invited with experience in: sales learning & training & development jobs WBL Retail Active Leisure Hospitality apprenticeships learner sales manager education training company field sales manager head of accounts sales

ThreePeople advertises vacancies on behalf of clients. If your CV matches our client's requirements, we will forward your details to them to confirm your suitability. By applying for this role, you consent to the submission of your details for this purpose only. Any data processed will be used for recruitment purposes only and will be not be retained by ThreePeople for a period longer than 6 months.

Apply now