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Customer Service Advisor

Bristol

Permanent

£20,400 - £20,400

293341A

Customer Service Advisor Bristol £20,400 p.a. + benefits

We are looking for proactive and motivated customer service and/or sales professionals to join our talented team. Got what it takes? Then we need to talk!

The Role

As Customer Service Advisor you will be responsible for the professional handling of all telephone and email enquiries in the department, ensuring the highest levels of customer experience across the end-to-end engagement process. Your responsibilities will include:

  • providing learners with accurate course information
  • reporting on progress of learners, ensuring all make timely progress
  • booking learners on to courses / online support sessions etc
  • conducting regular telephone / online reviews with learners to monitor progress
  • processing payments to agreed regulatory standards
  • maintaining accurate records using the CRM system

The Company

Our client is one of the top performing and fastest growing training companies in the UK. With their success built upon tailored solutions to meet the specific needs of employers and employees, they serve a rapidly expanding customer base across the Active Leisure, Hospitality, Retail, Business & Commerce and Health, Care and Early Years sectors. Their dynamic growth is set to continue as they offer new training and employment programmes, focusing on the provision of Apprenticeships and commercial training for all.

The Person

As Customer Service Advisor you will ideally have had experience in a similar role in a contact centre / training environment, with a proven track record of achieving / exceeding challenging targets over a sustained period. With some coaching / mentoring skills and excellent communication skills you will also have:

  • polite / confident / friendly telephone manner with ability to quickly build rapport
  • ability to work in a fast paced & challenging environment to targets
  • excellent time management / organisation skills
  • ability to work unsupervised, using your initiative

If you wish to be considered for the role of Customer Service Advisor, please forward your CV quoting reference 293341A.

WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK

Applications are invited with experience in: customer service advisor adviser learner support education training sales call centre inbound outbound KPIs coaching mentoring commercial training apprenticeships Bristol

ThreePeople advertises vacancies on behalf of clients. If your CV matches our client's requirements, we will forward your details to them to confirm your suitability. By applying for this role, you consent to the submission of your details for this purpose only. Any data processed will be used for recruitment purposes only and will be not be retained by ThreePeople for a period longer than 6 months.

Apply now