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Quality Assessor

Bristol

Permanent

£22,440 - £22,440

293372.

Quality Assessor Bristol £22,440 p.a. + benefits

Fantastic opportunity in quality & compliance role with top performing training company

The Role

As Quality Assessor in this top performing training company you will support and ensure the quality of the overall learner journey across the Telesales and Apprentice Recruitment departments, implementing action plans to achieve conversion targets. Your responsibilities will include:

  • compliance checks / call monitoring across all departments / teams
  • liaising with team leaders to give feedback, quality scores & coaching support
  • putting measures in place to reduce / mitigate business risks
  • providing quality assurance for campaigns, vacancies and written communications
  • working to ensure all call scripts / guidance etc are compliant / up to date
  • supporting new staff inductions / follow up training

The Company

Our client, based in Bristol, is one of the top performing and fastest growing training companies in the UK. With their success built upon tailored solutions to meet the specific needs of employers and employees, they serve a rapidly expanding customer base across the Active Leisure, Hospitality, Retail, Health, Care and Early Years sectors.

They offer a generous benefits package including 25 days paid holiday plus bank holidays, company pension scheme, life assurance and access to a comprehensive reward, recognition and wellbeing platform.

The Person

As Quality Assessor you will have worked in a sales environment driven by targets with some previous coaching experience, and have a knowledge of Compliance. With excellent communication and organisational skills you will also have:

  • knowledge of MS Office ( Word, Excel, Outlook )
  • experience using CRM system and Ultra dialler
  • attention to detail / resilience / time management skills

As a top training provider, the company is keen to develop your potential and career - interested?

If you wish to be considered for the role of Quality Assessor, please forward your CV quoting reference 293372.

WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK

Applications are invited with experience in: quality assessor training company telesales compliance audit communication CRM KPI manager management education apprenticeships Bristol

ThreePeople advertises vacancies on behalf of clients. If your CV matches our client's requirements, we will forward your details to them to confirm your suitability. By applying for this role, you consent to the submission of your details for this purpose only. Any data processed will be used for recruitment purposes only and will be not be retained by ThreePeople for a period longer than 6 months.

Apply now