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Customer Services Manager

London

Permanent

£28,000 - £30,000

303538

Customer Services Manager London £28,000 to 30,000 p.a. + benefits d.o.e.

Passionate and experienced Customer Services Manager required for exciting, fast paced, internet retailing / e-commerce business

THE ROLE

As Customer Services Manager, you will manage the Customer Service team and processes to ensure maximum effectiveness and efficiency with key responsibilities including:

  • Lead the customer services team to deal efficiently with all enquiries and orders
  • Monitoring returns, refunds and resends logs as appropriate
  • Develop company processes and customer communication policies
  • Act as company and customer ambassador to promote Best Practice
  • Managing call quality compliance within the team.
  • Recruitment and training of the customer service team.
  • Reviewing systems and processes, identifying opportunities to improve efficiencies

THE COMPANY

Our client is an award winning online retailing / e-tailing / e-commerce business with a strong internet presence and innovative and contemporary product designs serving a loyal and growing consumer base. Already an established supplier to the UK and global market place, they are now recruiting for further support staff to service the ever increasing demand.

THE PERSON

The ideal Customer Services Manager will have previous experience managing a customer service team and working within an E-commerce, internet based trading environment. You will be able to communicate, influence and manage your team and stakeholders at all levels through your people and process management skills. Experience working with ERP systems, strong computer literacy and an eye for detail and accuracy in all things is desirable.

If you wish to be considered for the role of Customer Services Manager, please forward your CV quoting reference 303538

WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK

Applications with experience in: customer services jobs manager London retail services manager client service manager jobs retail jobs internet e commerce sales jobs

ThreePeople advertises vacancies on behalf of clients. If your CV matches our client's requirements, we will forward your details to them to confirm your suitability. By applying for this role, you consent to the submission of your details for this purpose only. Any data processed will be used for recruitment purposes only and will be not be retained by ThreePeople for a period longer than 6 months.

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