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Customer Retention Manager

Bath, Somerset

Permanent

£33,000 - £40,000

303587A

Customer Retention Manager Bath £33k to £40k depending on experience

Are you a self-motivated Sales professional with a passion for sustainability? Join an award winning digital renewable energy company in beautiful Bath

THIS IS THE BUSINESS

Our client is a modern, digital energy supplier. They're a market-disrupting, consumer-focused, award-winning, digital, renewable energy company. Their electricity is 100% renewable, and their gas is 100% carbon offset.

They're powering a cleaner, greener future, committed to helping Britain get to Net Zero emissions as soon as possible. They're sustainable, built around the need for change, and to protect the environment. They use smart technology and a shared community to deliver a unique service to Members. As a renewable energy supplier to British householders they operate in a rapidly-changing and highly competitive market. They are committed to saving Members money, offer them exciting new energy carbon-cutting technologies, and helping them live more sustainably.

They are looking for a Customer Retention Manager to join the Sales team; someone who will help Members increase their engagement & tenure with the company's digital, renewable energy proposition.

Our client is based in Bath, only a short walk from the railway station. They're passionate about sustainability, their team, inclusivity and celebrating success together. Company benefits include unlimited holiday, equal parental leave and pay, private medical insurance, contributory ethical pension scheme, life assurance, cycle to work scheme, season ticket loan and many more.

THIS IS YOU

As Customer Retention Manager, you will have experience and proven delivery in a digital, data-lead, consumer business. Enthusiastic and commercially skilled you will ensure Members have an exceptional experience and won't want to leave. You will help Members to use the right products and services for their needs, and nurture company brand advocates. Confident with CRM tools ( Salesforce Marketing / Service Clouds ) and a self-starter with good attention to detail, responsibilities include:

  • using data / insights to measure & predict Member's lifecycle activities
  • developing retention processes ( CRM / tariffs / channel promotions / email & app notifications )
  • measure, innovate, iterate and constantly improve retention performance
  • promoting additional products / services that engage & increase Member lifetime value
  • working with UX, CRM, Data, and Service to promote value throughout customer lifecycle
  • liaising with sales & marketing team to contribute to wider commercial discussions

If you wish to be considered for the role of Customer Retention Manager, please send your CV quoting reference 303587A.

WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK

Applications are invited with experience in: sales customer retention manager business development CRM communication digital customer service adviser energy technology Bath jobs

ThreePeople advertises vacancies on behalf of clients. If your CV matches our client's requirements, we will forward your details to them to confirm your suitability. By applying for this role, you consent to the submission of your details for this purpose only. Any data processed will be used for recruitment purposes only and will be not be retained by ThreePeople for a period longer than 6 months.

Apply now