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2nd Line Support Engineer



£30,000 - £30,000


2nd Line Support Engineer Gloucester up to £30,000 p.a. + benefits

Experienced 2nd Line Support Engineer needed for IT focused Gloucester based electrical contractor with branches nationwide

The Role

As 2nd Line Support Engineer you will provide 2nd line deskside and remote IT support to all users. Your responsibilities will include:

  • mentoring and knowledge transfer to junior team members
  • troubleshooting software / hardware faults across user & infrastructure estates
  • configuring / deploying software to laptops, desktops and mobile devices
  • installing software and services across a Microsoft server estate
  • maintaining Microsoft, VMware and storage servers
  • delivering IT inductions and training to employees
  • completing internal user desk moves including phones

The Company

Our client is the largest electrical contractor in the new build housing sector, wiring over 24,000 homes and exceeding turnover of £60m in a typical year. Headquartered in Gloucester and established for over 40 years they operate nationwide with a strong focus on using technology to streamline processes, connect with staff, and offer the best level of service to customers.

The Person

As 2nd Line Support Engineer you will have relevant qualifications ( RITTech / Microsoft ) and experience in a similar role. With an understanding of basic cyber security principles and experience working to defined SLAs you will also have:

  • familiarity with key Microsoft software ( Office 365 / Outlook ) /
  • understanding of Apple iOS devices / MDMs
  • experience building, administering, maintaining Microsoft servers
  • good understanding of AD, DNS, DHCP, GPO / knowledge of VMware
  • familiarity with Datacentre environments / physical network infrastructure ( eg patching )
  • excellent attention to detail / quality of work
  • good organisational & time management skills / capacity to work under pressure
  • ability to communicate confidently and clearly to internal customers of all levels, face-to-face & remotely

Full driving licence is essential as you will have to travel to our branches on occasion

If you wish to be considered for the role of 2nd Line Support Engineer, please forward your CV quoting reference 210074.


Applications are invited with experience in: 2nd line support infrastructure engineer IT technology technical computer Microsoft VMWare Office 365 RITTech Gloucester

We advertise vacancies on behalf of clients. If your CV matches our client's requirements, we will forward your details to them to confirm your suitability. By applying for this role, you consent to the submission of your details for this purpose only. Any data processed will be used for recruitment purposes only and will be not be retained by us for a period longer than 6 months.

Apply now