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Customer Service Advisor - Energy

Exeter, Devon

Permanent

£24,000 - £24,000

210096ET

Customer Service Advisor - up to £24,000 p.a.

Do you want to make a difference and work for a vibrant and inclusive company that really cares and invests in its people?

Full and part time hours available

Glassdoor reviews

"This has been a great fit for me so far, which I believe is a result of the thorough interview process, it's shaping up to be everything I was told it would be. I feel valued, respected and looked after. A very different experience to my last role in the energy industry."

"The company genuinely and passionately cares about its people both staff and members, and the planet we all need to protect."

WHO WE ARE LOOKING FOR

Do you have great customer service skills? Are you a good communicator? Can you manage your own workload and think on your feet?

As Customer Service Advisor for a digital renewable energy supplier you will use chat, email, social and telephone to connect with customers offering advice and guidance, support and feedback. On a daily basis you will:

  • deal efficiently with a full range of customer enquiries
  • respond to customer feedback and share ideas on how to improve the way the company operates to continually improve service
  • direct customers to relevant online support, seeking technical guidance as required
  • develop & maintain a comprehensive knowledge base of company products & services

If you can answer yes to the following then we need to be talking:

  • are you curious and a great communicator?
  • are you committed to great customer service?
  • are you passionate about sustainability?
  • can you work without guidance and think on your feet?
  • are you flexible and able to meet the demands of our business and customers?

THE BUSINESS

Our client is a digital energy supplier, voted 3rd in the "Top 100 Best mid-sized Companies to work for in 2021". They are also a Which? Recommended energy provider for the second year running. They deal only in clean, renewable, sustainable energy.

They are based in Bath, a short walk from the railway station, in modern, bright offices with kitchen facilities, comfortable staff break out areas, and a full social programme.

Company benefits include unlimited holiday, parental leave and pay, private medical insurance, ethical pension scheme, life assurance, cycle to work scheme, season ticket loan and many more.

This role can either be worked from the office or home or a mixture of both. You should anticipate working from the Bath office several times a month but there is some flexibility on this depending on your location.

HOW TO APPLY

If you wish to be considered for the role of Customer Service Advisor, please send your CV quoting reference 210096

WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK

Applications are invited with experience in: digital service advisor customer service adviser energy technology web chat utilities Bath jobs Bristol Exeter Birmingham Southampton Swindon Exeter Cardiff Gloucester Stroud

We advertise vacancies on behalf of clients. If your CV matches our client's requirements, we will forward your details to them to confirm your suitability. By applying for this role, you consent to the submission of your details for this purpose only. Any data processed will be used for recruitment purposes only and will be not be retained by us for a period longer than 6 months.

Apply now